Orlando House Cleaning Franchise Leads in CottageCare Customer Feedback
(Kansas City, Mo, July 6, 2010) –Multiple years of great customer service has led to multiple years of great customer survey scores for Crystal Kolbjornsen, the Orlando franchise owner/operator for CottageCare®. The award for “Top Customer Survey Scores” was presented to Kolbjornsen at the CottageCare Annual Convention in Kansas City for an outstanding “Three Years in a Row” achievement.
The franchises success was proficiently accomplished with a combined score of 9.68 overall in 2007, 2008, and 2009; and by achieving 44 Tens, 22 Nines, only 8 Eights and 1 Seven from 75 randomly surveyed customers. “When you consider that nearly 90% of her customers gave her outstanding scores of 9s and 10s, it is quite an achievement,” comments Tom Schrader, founder and CEO of CottageCare. In honoring this franchise, Schrader believes going the extra mile like this illustrates the breadth of potential opportunities and its impact on the customer.
The Orlando CottageCare franchise has been in operation since 2001. Kolbjornsen attributes their success with a staff that has a passion for cleaning and listening to their customers. “It is a gift to clean well and not everyone can do this job. So, to work here you must have the passion. Also, feedback from customers is important; I try to listen well,” says Kolbjornsen. “I do pre-calls for everyone except weekly customers, and I call them from time to time to check in, too, of course. I always call customers back within the hour, and of course, always say thank you.” Following these tips can mean the “difference between good and great” in operating a franchise.
About: CottageCare® Inc. ~ Clean Sweep Guarantee
CottageCare® Inc. is a leader in the housecleaning business. Backed by a 100% money-back Guarantee (*hourly and vacant cleanings excluded). CottageCare® has been providing customers “Freedom from Housework™” for over 35 years and is comprised of locally owned and operated individuals. E-Mail Contact 2010@cottagecare.com or call 1-800-476-7830 for a waiting representative to field your call or click on http://www.CottageCare.com. CottageCare® supports the Widows and Orphans Relief Fund see http://www.cworf.org.
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